In this capacity, the customer must keep to all reasonable service instructions and follow all of the Sitecom employee's instructions.a.
If possible, Sitecom shall offer service parts for defective accessories such as power supply units, cable and other accessories.
The warranty for an item that has been repaired or replaced shall be the remaining term of the originally registered ‘10 Year Warranty’.
The ‘10 Year Warranty’ is an extension of your original warranty.
Registration and activation of the ‘10 Year Warranty’ must take place within 3 weeks of the purchase date of your Sitecom product.
This shall include, damage to the case caused, for example, by drops or knocks, opened cases, broken parts, etc. Products that are not from the Sitecom brand that are supplied with your Sitecom products are not covered by the arrangements of the ‘10 Year Warranty’.
Mechanical parts of the product that are subject to wear and tear, including hard drives and/or (rechargeable) batteries that are supplied with the product are excluded from the ‘10 Year Warranty’.
All original items and/or parts that are replaced over the course of the ‘10 Year Warranty’ are the property of Sitecom; the new item or replacement part shall be the full property of the customer.
Sitecom makes no promises or guarantees that the Sitecom product shall be without faults or operate flawlessly as regards uncontrollable environmental factors at the customer's premises.
Receipts from private individuals and traders are not considered to be valid proofs of purchase and shall therefore not be accepted as proof of purchase and registration. Claims for products that are registered after the period of 3 weeks after purchase shall be rejected.